DELL 1Y BWOS - 3Y PSP 4H MC

Mission Critical is Dell’s most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labour. Dell’s proven and reliable Critical Situation process will get customers back up and running fast.

Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.
• Priority phone access to ProSupport engineers 24x7x365
• Dedicated Technical Account Manager (for customers with 1,000 or more ProSupport Plus systems)
• Collaborative support
• Proactive issue detection
• Predictive failure prevention
• Monthly history and contract reporting (for customers with 1,000 or more ProSupport Plus systems)
• Automated case creation

Priority access 24x7x365;
Maintenance;
Physical;
Parts and labour;
Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution;
Troubleshooting. Repair. Parts Replacement. Replacement. Phone Support. Web Support;

DELL 1Y BWOS - 3Y PSP 4H MC. Anni: 3 anno/i, Tempo di servizio (ore x giorni): 24x7x365, Tempi di risposta: 4 h, Next Business Day (NBD)

Caratteristiche
Anni	3 anno/i
Tipo di servizio	ProSupport Plus Mission Critical
Servizio incluso	Componenti e manodopera
Next Business Day (NBD)	Sì
Tempi di risposta	4 h
Assistenza elettronica	Sì
Risoluzione dei problemi	Sì
Sostituzione componenti	Sì
Compatibilità	PowerEdge T130